Privacy Policy & Terms
Privacy Policy
Silver Palm Retreats (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or make an enquiry or booking.
Information We Collect
We may collect the following information when you interact with us:
- Name, email address, and phone number
- Booking details and travel preferences
- Payment and billing information (processed securely via third-party providers)
- Website usage data (via cookies and analytics tools)
How We Use Your Information
We use your information to:
- Process enquiries and reservations
- Provide guest services and concierge support
- Communicate important updates regarding your stay
- Improve our website and guest experience
- Send occasional marketing communications (where consent is provided)
Data Sharing
We do not sell your personal data. We may share your information with:
- Trusted service providers (e.g. payment processors, property management teams)
- Resort partners (where required to facilitate your stay)
- Legal or regulatory authorities where required
Data Storage & Security
We take reasonable technical and organisational measures to protect your data. Your information is retained only as long as necessary for operational, legal, or regulatory purposes.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site usage. You may adjust your browser settings to decline cookies if preferred.
Your Rights
You may request to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data
- Withdraw consent for marketing communications
Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page.
Contact
For any privacy-related enquiries, please contact: contact@silverpalmretreats.com
Terms & Conditions
Booking & Confirmation
All reservations are subject to availability and are not confirmed until:
- A signed rental agreement is received
- Payment (deposit or full balance) is completed
Payments
- Payment terms will be outlined at the time of booking
- Failure to meet payment deadlines may result in cancellation
Cancellation Policy
Cancellation terms will be specified within your rental agreement and may vary depending on the property and booking period.
Occupancy & Use
- Maximum occupancy limits must be strictly observed
- Properties are for residential use only
- Parties, events, or unauthorised gatherings are not permitted unless agreed in writing
Guest Responsibilities
Guests agree to:
- Treat the property with care and respect
- Comply with all house rules provided prior to arrival
- Report any damages or issues promptly
Guests may be held responsible for damage beyond normal wear and tear.
Check-In & Check-Out
- Check-in and check-out times will be confirmed prior to arrival
- Late departures may incur additional charges
Resort & Third-Party Services
Where properties are located within managed resorts (e.g. The Ritz-Carlton Residences), access to amenities is subject to:
- Resort policies
- Applicable resort fees
- Availability and seasonal changes
We are not liable for changes to third-party services or amenities.
Liability
Silver Palm Retreats shall not be liable for:
- Loss, theft, or damage to personal belongings
- Injuries sustained during your stay, except where caused by proven negligence
Guests are encouraged to obtain appropriate travel insurance.
Force Majeure
We are not liable for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, travel restrictions, or government actions.
Governing Law
These Terms are governed by the laws of the Cayman Islands.
Amendments
We reserve the right to update these Terms at any time. The applicable version will be the one in effect at the time of booking.